Privacy Policy
Last updated: April 21, 2025
1. About This Policy
WiseMount Pvt Ltd ("WiseMount", "we", "our", or "us") is committed to protecting your personal information and your right to privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website wisemount.in and use our SaaS products (WiseStudio, WiseDR, MetroPai) and related services.
2. Information We Collect
We collect information that you provide directly to us, including:
- Name, email address, phone number, and business details when you register
- Payment information (processed securely via Razorpay — we do not store card data)
- Communications you send us via forms, email, or WhatsApp
- Usage data — pages visited, features used, log data
- Device information — browser type, IP address, operating system
3. How We Use Your Information
- To provide, operate, and maintain our SaaS products
- To process transactions and send related information
- To send transactional and promotional communications (with your consent)
- To respond to customer support requests
- To improve our products and develop new features
- To comply with legal obligations under Indian law (IT Act, GST, etc.)
4. Sharing Your Information
We do not sell, trade, or rent your personal information. We may share data with:
- Service providers — hosting, analytics, payment gateways (under NDA)
- Business transfers — in the event of merger or acquisition
- Legal requirements — when required by law or court order
5. WhatsApp Communications
WiseMount uses WhatsApp Business API for notifications and support. By providing your phone number, you consent to receiving WhatsApp messages from us. You may opt out at any time by replying STOP or contacting us at info@wisemount.in.
6. Data Security
We implement industry-standard security measures including SSL/TLS encryption, access controls, and regular security audits. No method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
7. Your Rights
Under Indian data protection laws and GDPR (for EU users), you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (subject to legal obligations)
- Withdraw consent at any time
- Lodge a complaint with a supervisory authority
To exercise these rights, contact us at info@wisemount.in.
8. Cookies
We use essential cookies for authentication and preference storage, and analytics cookies (with consent) to improve our services. You can manage cookie preferences in your browser settings.
9. Third-Party Links
Our website contains links to external products (WiseStudio, WiseDR, MetroPai) and social media platforms. We are not responsible for the privacy practices of these third-party sites.
10. Children's Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children.
11. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes by posting the new policy on this page with an updated date.
12. Contact Us
WiseMount Pvt Ltd
245/12-1 A, Railway Extension Road
Tenkasi-627811, Tamil Nadu, India
Email: info@wisemount.in
Phone: +91 89396 77189